Frequently Asked Questions

Q: What types of wine do you offer?
A: We offer some very exclusive excellent quality premium red, white, rosé wines from boutique wineries.

Q: Do I need an account to order?
A: No account is required, but creating one lets you track orders, save addresses, and view your order history.

Q: Do you offer free shipping?
A; Yes! We offer free shipping on orders 6 bottles or more within eligible states. We do not ship to PO Boxes. Please use a street address at checkout

Q: What shipping carriers do you use?
A: We ship via FedEx and UPS, choosing the most efficient option based on your location.

Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location.

Q: What are the shipping restrictions?
A: An adult signature (21+) is required by law upon delivery of any alcohol shipment. We cannot ship alcohol to certain states due to local laws.

Q: Can I return wine if I change my mind?
A: Due to the nature of our products, all alcohol sales are final. We cannot accept returns or exchanges on any alcoholic beverages, in compliance with local and federal regulations.

Q: What if my order is damaged or incorrect?
A: If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery. We'll work to resolve the issue promptly.

Q: What if my wine is damaged or missing?
A: Please contact us within 48 hours of receiving your order with photos and your order number. We will be more than happy to help to assist you in a timely manner with a resolution.

Q: What if I missed the delivery?
A: If no one is available to sign, the carrier will make multiple attempts. You can also reschedule or arrange pickup directly with FedEx or UPS using the tracking number.